Hyroi Solutions
IT Help Desk Officer
Company Name – Hyroi Solutions
Location: Qatar
Industry: Banking / Financial Services
Experience: 2–4 Years
To join team and provide first-line technical support to bank employees. The role ensures smooth IT operations by resolving incidents and service requests within agreed SLAs.
Key Responsibilities
Provide L1/L2 IT support for desktops, laptops, printers, Windows, Microsoft 365, email, VPN, and basic networking.
Troubleshoot hardware and software issues including LAN/Wi-Fi connectivity.
Log, prioritize, and resolve incidents using ITSM/ticketing tools.
Support Active Directory for password resets, user access, and account management.
Escalate complex issues to Infrastructure, Network, Applications, and Cybersecurity teams.
Provide on-site support across bank branches/offices.
Maintain incident records, documentation, and contribute to the knowledge base.
Follow ITIL/ITSM processes, IT security policies, and SLA requirements.
Mandatory Requirements:
2–4 years in IT Help Desk / Service Desk / Desktop Support
Bachelor’s/Diploma in IT, Computer Science, or related field
Hands-on experience with ITSM/Ticketing systems
Strong knowledge of Windows, Microsoft 365, hardware, networking, Active Directory, and VPN
ITIL Foundation certification
Valid Qatar Driving License
Excellent English communication skills
Preferred:
Banking/Financial Services experience
Certifications: CompTIA A+, Network+, CCNA, Microsoft 365/Azure Fundamentals, HDI
If you are passionate about IT support and eager to grow in the banking technology space,
Email – vineelav@hyroisolutions.com
To apply for this job email your details to vineelav@hyroisolutions.com
