Mercure Hotel Dubai Careers 2

Guest Experience Manager

  • Full Time
  • Dubai

Website Mercure Dubai Barsha Heights - Hotel Suites & Apartments

Guest Experience Manager

Job Details

Job Position – Guest Experience Manager

Company – Mercure Dubai Barsha Heights – Hotel Suites & Apartments

Location – Dubai

About the Role:

The Guest Experience Manager is responsible for ensuring that all guests have a memorable and enjoyable experience by providing high-quality service. This role involves overseeing guest relations operations, handling guest feedback, and leading a team to meet the needs and expectations of guests.

Your Skills & Experiences:

  • Bachelor’s degree in Hospitality Management, Business Administration, or related field (preferred).
  • Proven experience in a guest relations or customer service role, preferably in the hospitality industry.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and conflict resolution skills.
  • Knowledge of hospitality software and systems.

Why Work for Accor:

  • Employee benefit card offering discounted rates at Accor hotels worldwide.
  • Develop your talent through Accor’s learning programs.
  • Opportunity to grow within your property and across the world!
  • Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

text

How to Apply: Sawkat.Mir@accor.com

To apply for this job please visit accor.com.

Please Share To Help Someone