Virtual Assistant – Customer Service & Promotional Products Coordinator

Job Title: Virtual Assistant – Customer Service & Promotional Products Coordinator

Industry: Customer Service / E-Commerce / Administrative Support

Employment Type: Full Time

Experience: Prior experience in customer service, virtual assistance, or corporate administrative roles is required

Qualification: Bachelor’s Degree, Diploma, or equivalent qualification preferred

Location: Remote, GLOBAL

Company: Talent Bridging

Role Overview

Talent Bridging is seeking a detail-oriented and customer-focused Virtual Assistant to support a growing promotional products business. This remote role is ideal for a professional who enjoys client communication, product research, order coordination, and administrative tasks while ensuring a smooth customer experience from inquiry to final delivery.

The selected candidate will play a key role in managing customer interactions, coordinating with suppliers, and supporting the end-to-end order process. The position also includes responsibility for invoicing and payment tracking using QuickBooks Online, making it essential for candidates to have prior experience with accounting or financial management tools.

Key Responsibilities

Communicate with international clients via phone and email loops in a highly professional manner
Conduct market research on promotional products, custom manufacturing options, and supplier variations
Coordinate order specifications, design artwork approvals, and factories’ production timelines
Manage administrative documentation, daily operational reporting, and data archiving
Handle invoicing, client billing profiles, and accounts receivable tracking using QuickBooks Online
Ensure accurate, error-free order processing from initial sales inquiry through to final shipping delivery
Support global customer service operations and systematically resolve client queries or logistics delays
Maintain highly organized digital records, cloud databases, and centralized workflow tracking systems

Skills & Experience Required

Proven professional background in customer support, executive virtual assistance, or back-office administration
Excellent written and verbal English communication skills (mandatory)
Hands-on proficiency with QuickBooks Online for bookkeeping, billing, or invoicing cycles
High attention to detail with sharp precision in managing order sheets and design specs
Proficiency in utilizing Microsoft Office, Google Workspace tools, and standard project management platforms
Proven capability to function productively, meet deadlines, and collaborate in a fully remote workplace
Strong knowledge of customer success workflows, conflict resolution, and client relations techniques
Strong knowledge of logistics coordination, supply chains, and multi-vendor purchasing processes
Strong knowledge of double-entry data management, cash receipt matching, and cloud filing systems

Compensation & Benefits

Fully remote, location-independent work structure
Direct professional footprint with a growing international commercial operation
Broad exposure to high-volume e-commerce processes and corporate product merchandising pipelines
Long-term career stability with clear paths for operational growth
A structured, highly efficient, and flexible daily workspace design