Senior Guest Relations & Patient Experience Executive

Senior Guest Relations & Patient Experience Executive

Job Title: Senior Guest Relations & Patient Experience Executive
Industry: Healthcare / Wellness / Luxury Hospitality
Employment Type: Full Time
Experience: Experience in luxury hospitality, premium guest relations, concierge services, private aviation, luxury resorts, or high-end wellness/aesthetic clinics required
Qualification: Bachelor’s degree, diploma, or equivalent hospitality/customer service qualification preferred
Salary: AED 5,000 to 10,000 (estimated)
Location: Dubai, United Arab Emirates
Company: AEON Clinic

Description

AEON Clinic is seeking a highly professional Senior Guest Relations & Patient Experience Executive to join its luxury longevity and regenerative wellness clinic located at Atlantis The Royal, Dubai.
This opportunity is ideal for candidates with a strong background in luxury hospitality who understand the importance of discretion, personalized service, attention to detail, and creating exceptional guest experiences. The role focuses on ensuring every patient receives a seamless and memorable journey from their initial inquiry through treatment and aftercare.
The successful candidate will play a key role in delivering premium service standards while building meaningful relationships with patients and maintaining the elevated experience expected within a world-class wellness environment.

Key Responsibilities

• Deliver exceptional guest and patient experiences throughout every stage of the patient journey

• Coordinate appointments, arrivals, and follow-up communications with professionalism and efficiency

• Anticipate patient needs and provide personalized support to enhance satisfaction

• Maintain the highest standards of discretion, confidentiality, and customer care

• Collaborate with clinical and administrative teams to ensure smooth daily operations

• Support aftercare communication and ongoing patient engagement initiatives

Requirements

• Previous experience in luxury hotels, resorts, private aviation, concierge services, or premium guest relations roles

• Strong interpersonal and communication skills with a customer-first approach

• Ability to manage high-profile clients with professionalism and discretion

• Excellent organizational and multitasking abilities

• Strong knowledge of luxury hospitality service standards, guest relations and concierge operations, patient experience management, customer relationship building, and professional communication/client care

How to Apply
Forward your CV to: peopleandculture@theaeonclinic.com