Website We Search
Service Desk Engineer
Job Details
Job Position – Service Desk Engineer
Company Name – We Search
Location: Dubai, UAE
Availability: Immediate to 15 Days
Priority: UAE based and MOFA attested
(Outside UAE: immediate joiners only who previously worked in UAE )
Service Desk Support
-Serve as the first point of contact for users via phone, email, or ticketing system.
-Log, categorize, and assign incidents and service requests.
-Perform basic troubleshooting for hardware, software, email, network, and printer issues.
-Reset passwords and manage basic user account tasks (e.g., Active Directory).
-Escalate unresolved issues to Level 2 or relevant support teams.
-Provide timely updates to users on ticket status and resolution.
Infrastructure Monitoring:
-Monitor systems, network devices, servers, and applications using monitoring tools (e.g., N-able, SolarWinds, Zabbix and ManageEngine).
-Respond to alerts by verifying, documenting, and escalating issues to the appropriate team.
Key Skills and Qualifications:
-Bachelor’s degree or diploma in Computer Science, IT, or related field.
-2-5(UAE) years of experience in a technical support/monitoring role.
-Basic knowledge of Windows OS, Microsoft Office, Active Directory, and remote support tools.
-Familiarity with ITSM ticketing tools (e.g., ServiceNow, Symphony).
-Understanding of basic networking and server concepts
Email : Ruksana@wesearchinc.com
To apply for this job email your details to Ruksana@wesearchinc.com
